internet only working when on the telephone

[nextqueen]

how can this be, my internet only works when i am on the landline to someone, ie the phone is in use?

[pdq1]

Has it always been that way?

[Tuvok]

Assuming you have broadband, every phone socket that has something plugged in should have a filter on it.

Lets assume that you only have one socket: the filter should plug into the socket, then the broadband modem plugs into the smaller hole on the filter and the phone into the other.

Assuming that your connections are correct, try the internet with your phone disconnected, incase there is a fault with your phone.

If you have more sockets, then each socket that has a phone/fax/Sky etc plugged in should also have a filter.

Again, try the internet with only it connected, try it in a different socket etc. Once you have it working, connect any other phones etc. one at a time and test the internet. Its a process of elimination.

[nextqueen]

thanks for your replies, mmm, bt were supposed to call back this morning to help resolve the issue at 10am. lo and behold just after 10 the internet was working independently and no call was received. Since we have moved into this house, weird things have been happening with bt, a couple of months ago, we could make calls out but no one could ring in, we didnt realise for days … and i wont even go down the line of how many other problems we had initially that almost led to marital disharmony, i hate bt grrrr! imo of course!