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Wanted email as spam

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FredPuli43 | 09:19 Sat 29th Sep 2012 | Technology
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I am using an Asus laptop with Windows 7 with btinternet. Emails from one of my friends go straight to spam. How do I stop this happening and why is it happening?
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Add their email address into your list of contacts :)
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Thanks, giz, I'll try that. Still wondering how a respectable married woman librarian in Canada sent something picked up as spam though!

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