Some Emails Not Getting Through

[tearinghair]

I've discovered that messages to two email addresses have not been delivered;no message saying that they have not been sent, they simply didn't arrive. Have recently upgraded to BT Infinity - could this be the problem? In every other way the new system seems fine.

[Buenchico]

If the intended recipients are using email clients (such as Outlook, Outlook Express, Windows Live Mail or Thunderbird) ask them to access their email accounts via their email providers' websites (rather than through those clients).

They should then look for a folder called 'Bulk', 'Junk' or something similar. There's a very good chance that your emails will be sitting in there. (i.e. their email providers' anti-spam filters have erroneously identified your mail as spam, and prevented them from being forwarded to the intended recipients).

[If they normally use webmail anyway, rather than email clients, they should still look for 'Bulk', 'Junk' or other folders; they can be easily ignored when viewing an Inbox].

Such problems are extremely common when the sender and intended recipient are in different countries. (For example, I repeatedly had difficulties emailing another AB member in the USA. If I found an email provider whose services weren't blocked at his end, that provider then blocked his return mails at my end). While the problem occurs less frequently when sending from one UK-based email address to another one, it does still occur.

Chris

[tearinghair]

Many thanks, I'll find out if that is the case. Actually they are in the same town as I am, and both are at the same basic email address as each other (a .org name) but with their individual names as the first half of the address. Checking back, I see that there is a third at the same place who appears not to have received a message, so it does look as though it's a problem at that end.

Certainly I could have gone there in person, but I wanted to have a record of the messages I'd sent.

[hiflier]

Glad to see that someone else has had this problem, it shows that it is not uncommon. A pal sent me a couple of e-mails in reply to mine (which he received, obviously) and I never got them. But now we are in communication again, problem not solved but now in the past.