Land-Line Telephone

[julia-mag]

Can anyone explain to me please why my land-line ordinary (not special) phone starts to 'fade away' very soon after connection until I cannot hear the caller?. They can apparently hear me perfectly. Is it my phone, or a problem with the line? I don't want to call BT and get clobbered with £100 charge. Thanks.

[ChuckFickens]

Well there is so much crap being spoken on with this thread I'm just going to give up.

[Alston]

@Chuck......What crap.?

I think you are getting touchy nowadays.:-)

Al.

[WyeDyed]

The OP seems to have been addressed in the first five posts; all the others just over complicate the issue.

[ChuckFickens]

The basic premise of this is...

If you have a fault that involves any of your internal wiring for any extensions, or your equipment then if you call BT in then you'll be charged.

If the fault is external to your house you won't be charged.

All you need to do is plug a known working phone into the test socket that is accessible by taking the front panel off the main BT master socket in your house... if that works it's your problem to deal with (I can advise about that)... if the problem still exists then it's BT's problem to deal with.

Why do people make it so hard!

[ChuckFickens]

They DO have a BT line, it's maintained by BT openreach, they just don't rent it through BT wholesale.

[WyeDyed]

But, Methyl, we're trying to isolate where the problem is first.

[sunny-dave]

EVERYONE has a BT line to their local exchange (unless a Virgin cable customer).

Talktalk may collect the rental for the line, but the maintenance is done by BT Openreach. You can't deal directly with them, but have to go through talktalk (or whoever you pay the line rental to). But follow Chuck's fault finding pathway first - this sounds like a fault with user equipment, not a line fault.

[Alston]

Sorry Chuck....I am Not trying to be controversial. However, for information, the two direct inlet sockets in my house were put-in many years ago and Do Not have testing facilities. Nevertheless, I am 100% pleased with the service which I get from BT and feel that, with a download Broadband speed of 14plus, I have every right to smile at matters.

Al.

[WyeDyed]

It still may be a broken phone, shouldn't we be getting in "who owns the lines" when we have discounted a faulty phone?

[Hopkirk]

I think Chucks answer at 22 sums this all up well.

[WyeDyed]

But it is still TT's problem as far as you are concerned.
TT pay BT (or have some kid of deal) to deal with your line.
Your first port of call is with TT

[WyeDyed]

Sorry, missed a page, that was a reply to:
"Yes Alston,in the first instance I would go to Talk Talk, but when I had a problem few years ago I reported to TT and BT turned up to put it right!"
(Post 19)

[WyeDyed]

Julia-mag has said that they will borrow/find a working phone tomorrow.
Let's see where that goes.

[craft1948]

Good luck with Talk Talk.................