Internet Speed Slower Than Isp Claims.

[flobadob]

Do you have any rights if your internet download speed is lower than you are paying your ISP for? For instance, we are paying for 10MB but sometimes we are only getting 1MB.

[Mattk]

"we are paying for 10MB"

I expect you are paying for 'upto' 10MB.

[Graham-W]

If you read the small print they usually put, "Expected speed up to, dependent on local conditions and availability".
Read this for the reasons you may not receive the speeds advertised: http://www.moneysupermarket.com/broadband/speed/

[Mass_Hysteria]

I think if you read the blurb it will say "up to 10mb" which means not always 10 mb

a get out clause from the provider

[dizmouk2009]

If you contact your ISP and ask them what your maximum 'download' speed is they might tell you. If you don't like the sound of it then challenge it. Like others have said 'read the small print'. I'd try and get something out of this. You could get your broadband cheaper or for all you know there might be an issue with your line.

I'm tired so I'm going to state this before anyone jumps in to kick me. I've had to deal with ISP for longer than I wish to remember and I have in the past rung certain ISP's regarding the same issue. On one occasion they placed a cap on the account for no apparent reason. On other occasions I actually managed to get a cheaper service because I threatened to change ISP.

[flobadob]

Lol methyl, you have got to be a teacher.

[galeck1947]

You have not said what type of internet connection you have eg. ADSL or Broadband Cable. Both of these have entirely different speed expectations and work differently. ADSL is totally relying on you phone line and the distance from the exchange and also the number of users using the service at any given time. For ADSL2+ you can expect up to 20MBPS download and about .62 MBPS upload. For cable it depends on what you are paying for. Average cable is around 32 MBPS download with uploads about .12 MBPS or better. For high speed DOCIS 3.0 up to 100MBPS download and upload 1.42 MBPS. If you think you have a slow connection speed have your ISP run a speed test for you when you are on the phone to them.

[mikey4444]

You are not paying for 10MB...only for up to 10MB.

Try Speedtest.net, at different times of the day, to see if it is better at some times than others.

Look out for BT putting new green cabinets in your area. This is the fibre-to-cabinet program, which will give you much better speeds than you have now, for not much more cost.

[flobadob]

I do use speedtest.net to test it. We receive our internet connection wirelessly via a satellite dish set up. I does deliver 10MB at times, during the day. However, when we are using it most, ie from 8 - 11pm it is dropping to less that 1MB.

Methyl, congrats on your in depth knowledge of IT. I presume you know what I mean when I mentioned the figures in the original post but just had to be anal.