Snap potty. I'm having exactly the same problem. TT has also sent me a new router and it is a bit better but not a lot. The problem is I keep losing the connection. I'm on a Mac and using Safari but get the same when I'm using FF. With the old router, when it was working I was getting download speed of 10.3, with the new router, when it's working I get only 9.8 I was going to persevere for a few more days and see how it went because I don't want to have to pay for BT to come out. I'm in East Sussex potty, where are you?