Slow Broadband

[normchurch]

I have BT Broadband. Lately, I have noticed it is very slow. I have done an online speed check and discover (via the uSwitch checker) that my downland speed is 0.2mbs and upload 0.6mbs. I am less than half a mile from my phone exchange. Am I being ripped off?

[Prudie]

Do you really mean 0.2? I'd have thought that was slower than dial up and almost unusable. Something must be wrong, ask your neighbours what they get.

[normchurch]

my neighbours don't have broadband. but yes, i have been having great trouble trying to download just about anything.

[sidkid]

Try resetting the 'box' (turn it off and back on) - sometimes helps

[Buenchico]

If those figures have been presented the right way round, there's something very odd going on anyway!

The 'A' in 'ADSL' stands for 'Asymmetric', which means that your connection to the internet is deliberately configured to ensure that the download speed is significantly greater than the upload one. (I generally get around 10Mbps download and 1Mbps upload).

Irrespective of whether you've got a really good connection (because you're next to the exchange) or a lousy one (because you're as far away as it's possible to provide a broadband service) the download speed should always be far bigger than the upload speed. So there seems to be a line fault which needs to be rectified.

[normchurch]

looking at the related questions, it seems i am not the only one with dead-slow bt broadband. how can we give bt a massive kick you know where?

[redman41]

Ring up BT and tell them that they are not providing the Broadband speed you require.
When you ring them they will test the line themselves.
Do not pay for what you are not getting

[normchurch]

redman, do u hv a fone number for bt? i ask cos trying to find one on their website is darn near hopeless.,

[redman41]

Have you got a BT Bill ?
There should be a Telephone number on that

[sidkid]

try 0800 800 150

[Buenchico]

The faults number is 0800 800 151

[chelle7272]

Here's the broadband help and contact info on the site;

https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdGVwMSI6ImNvbnRhY3RJdGVtTGluazU2MjcsNTYyOSJ9

[HansUrbancka]

Before contacting BT I would suggest that you test your Broadband speeds with BT's official line tester. It stands to reason that BT may Not accept what you have from the uSwitch checker. If possible you should check from your BT 'in-box' which is the first telephone socket inside your property. :-

http://diagnostics.bt.com/login/?workflow=Speed

Hans.

[Dominic1]

Hey; If you are on Twitter can you tweet the BTCare Team @BTCare and they will help get this sorted for you, if you are not on Twitter they also have a Facebook page BTUK drop them a line and I'm sure one of the team will get back to you and help with your Broadband problems.

[Dominic1]

Hey; If you are on Twitter you can contact the BTCare Team @BTCare and they are very good at helping with problems like this, if you don't have a twitter ID you can post on the BTUK Facebook page and they'll get back to you to help.

[redman41]

Not everyone uses FaceBook and/or Twitter Dominic1.
I don't use either....Past, Present or Future

[normchurch]

nor do i, redman. i have just spent an hour on bt chat with an adviser and the anbswer they say could be that the telephone line is to blame. i was just getting into this, having been transferred to the telephony mob, when the connection broke down and then they said this might be because of the broadband problem. holy cow, these people are unbelievable. why did i ever switch from plusnet.

[whirlyhurly]

BT Technical helpline number is 0800 111 4567

[sir.prize]

Try this test - see if the result varies from the one you used

http://www.speedtest.bbmax.co.uk/

[HansUrbancka]

Why did you switch from Plusnet ?. There must have been a reason.

Anyway, Plusnet is part of BT and I feel sure BT will put matters right for you.

Stay away from Facebook and Twitter.

Hans.

[galeck1947]

Have you used the speed test from your ISP BT to check your speed ? The best way is to phone them and whilst on the phone do a speed test and have them verify it. If it is slow then ask them to run a check with you there an then and ask them to test your connection and fix it if required.