Ebay Charging For Free Insertions

[smurfchops]

Ebay have a 20 Insertions Free a Month offer and I haven't had problems before. I always check that the insertion rate is Nil on the last page, before I click on the button. I have now been charged 35 p for each of those insertions ! What is going on ? I have emailed them but no reply.. Anyone else had this recently?? Even if I load more than 20 in a month, it still comes up as Nil although I am willing to pay for these.

[grasscarp]

why not ring them? I did this morning about something and I got through in about 30 seconds and they were very helpful.

[smurfchops]

Grasscarp do you have the number please?

[SeaJayPea]

http://ocsnext.ebay.co.uk/ocs/cusr?query=1586

Click on the phone logo and you'll be given the number and a one-time code, which you must use.

[cupotee2]

When I phoned then I was on hold for 55 mins.

[smurfchops]

See my next post about this .... How much was your bill cupotee?

[woofgang]

can't you use chat anymore on ebay......I just had a look and yes its still there. I have used it a few times, its free and they have always been very helpful also you can get a transcript of the chat.

[grasscarp]

Sorry Smurf I didn't come back earlier. I clicked on help/contact. Choose subject then it comes up with options for them to call or call us. Clicked on that and it gave number and a code to use for them to identify you by.

[smurfchops]

Spoke to them now and all sorted, many thanks all x