Hi Carriesmum, I'm in exactly the same situation. from what I've read online we are not alone. A lot of frustrated customers without email on orange/wanadoo/freeserve email addresses using EE. Some people have been lucky after long waits on the customers services phone line by getting their accounts back to normal. If I was you I wouldn't make any changes to your settings as it seems to be a EE cockup. Maybe phone them and be prepared for a long wait or wait and see if they can sort it out? I'm fed up with their constant problems so spent yesterday going to every website I have an account and switched my email addresses to my backup email account at yahoo. My online life is now back to normal. Good luck. Paul