Pc Not Recognising Scanner

[northcliffe]

I recently switched to the BT super fast Hub for my wi fi and now my PC says it cannot detect the scanner. Any ideas?

[Hopkirk]

If the scanner is wireless it needs to be tuned in to the new BT router.

[Togo]

You will need to put in the code that your new router.

[Togo]

Has.

[northcliffe]

thanks but the scanner/printer works ok for printing so surely the connection is already there

[Togo]

Check if it is selected in your network selections. If your printer is wireless it will recognise hub regardless in some cases.

[Togo]

Plus if you are using homegroup you may need to add the scanner again.

[Buenchico]

Try reinstalling the scanner driver. (That's usually what's needed when the printer function works on an all-in-one device but the scanner doesn't. I've no idea why you should need to do it after changing your router though!)

[Togo]

go into control panel / devices and printers right click on your printer scanner model and select sharing Check share this printer.