Anyone Got A Lg Joy Mobile Phone?

[Tilly2]

I have just bought one and I'm having trouble.

[Buenchico]

I've not got one (and I doubt that many others will have either) but, if you tell us precisely what your problem is, someone here might be able to answer it anyway.

[hc4361]

I've got a newish LG phone on Lollipop. I may be able to help

[Tilly2]

Ok, Chris. When I make a call (Trying to activate the Top -Up voucher) it connects and the voice tells me to press 1. The screen then changes to lock icon and an end call icon. It says, 'Swipe lock to show call functions'

I keep swiping the lock icon and nothing happens. The swipe doesn't seem to work. If I swipe the end call icon, that doesn't work either. I have to switch the phone off to stop the call.

I have not been able to top-up my phone.

[Buenchico]

Perhaps you've got the screen lock set to 'Pattern'?

Open 'Settings'. (Instructions at the top of p63 in the manual). Then go to Device > Lock Screen > Select Screen Lock to see which type of lock you've got set. (p66).

(If you've not got the manual handy, or the page numbers you're looking at aren't the same as the ones that I'm looking at, you can download the manual from here http://www.lg.com/uk/support/software-manuals by entering the model number as 'H220').

[Tilly2]

I have the lock screen set at swipe. If I change it to 'no lock screen', it still happens.

[melv16]

They're supposed to be idiot proof. LOL

[Tilly2]

Melv, have you got one then?


I think it's faulty. I'll take it back in tomorrow.

[Tilly2]

Chris, thank you for the manual download info. I have already done that.

I've been fiddling about with the phone all afternoon.

[Tilly2]

Sorry, hc. Does yours act in the same way?

[Tilly2]

hc, are you having your tea?

[Tilly2]

I have sorted my phone out now. Apparently, I was using the wrong press and swipe technique. The lad in the shop was very patient with me as I struggled to perfect the move.