'sky' Box Keeps 'hanging'

[naomi24]

It happens often and works again after re-setting, but tonight we re-set it several times before it finally decided to work again. Any ideas - or is a new one in order?

[douglas9401]

Threaten to cancel, let them talk you into taking a 'free' Sky+ HD box (you pay about £6.00 postage) and sign up for a year as a new customer.
Presto magico, fixed. :-)

[Togo]

Douglas is right of course. But you could try a system reset and clear your planner. Some of the systems had a minidisc type hard drive which do go toots up in time. You will need to post the make and model if you can then techie solutions can be offered.

[naomi24]

Douglas, I couldn't take your advice - tempting as it may be. ;o)

Togo, I'll try that. Thanks very much.

[Togo]

naomi if you can post the make and model it will help. Different models have different 'stock' faults. Also have a look at your sky card. Over the years they can get heat damaged around the chip that is embedded in them, carefully cleaning the metal surface (as you do for a sim card) sometimes helps. If the card is obviously heat damaged Sky will replace it, and you can do a re-boot.

[naomi24]

Thanks Togo. I'll try doing as you say (or my husband will) and if it doesn't work I'll post again. Thank you very much.

[-Talbot-]

Douglas is correct. When my sky-box went daft I rang and ask them to send a new one they said that will cost you (can't remember how much) X amount.
I told them if they couldn't provide me with the service I pay for I was cancelling ... hang on sir let me just have a word with my superior and see what we can do!