Remote Access

[fbg40]

Hi all
Just a quick question - a family member in Lincoln is "not very savvy" with her laptop and often phones me for advice. I believe I have heard that there is software available that would enable me to access her laptop from my PC to assist her with her "problems" - is this possible does any body know ??
Many thanks
FBG40

[Old_Geezer]

I use Teamviewer

Nut I suspect there are others.

[grasscarp]

There are ways. At work we use something called logmein, but you have to buy a licence and it is expensive. I see there are other ways, e.g. as per details on this link;
http://windows.microsoft.com/en-gb/windows/connect-using-remote-desktop-connection#connect-using-remote-desktop-connection=windows-7

[alavahalf]

I've also used .. teamviewer.com.. they do a free version and you wont have to get involved in fees or a subscription. Really useful tool ... it means you can look at grannys computer and see what she has done wrong, without having to visit

[Old_Geezer]

Clearly I typed a 'B' :-(

[HansUrbancka]

You could try the following :-

http://www.pcadvisor.co.uk/how-to/desktop-pc/fix-friends-computers-with-joinme-3423958/

Hans.

[TheChair]

We use LogMeIn, for our registered clients, and LogMeIn Rescue for ad hoc support. They work out quite expensive.

But for personal clients, I use ZoHo assist which is similar and offers a free version that has similar security to LogMeIn - i.e. they have to give explicit permission for each separate support session.

[Tuvok]

I use Teamviewer as well.

I can control another computer via the ipad, but you can't do computer to ipad!

[fbg40]

Many thanks for the quick response much appreciated.
Fbg40