Bt Mail In Iphone

[Maydup]

I'm with BT for phone and broadband and use btinternet for email. Using my ipad changed my password at the main BT website and all is well via the ipad, but now I cannot get my emails on my iphone. When I go to settings on the phone and change the password to the new one it tries to verify and comes back with incorrect password message.

I'm also having the same message when I try to log into BT email via the BT website. Help in easy steps please! Many thanks

[Buenchico]

Are you sure that you actually changed your BT Email password and not your BT ID one? They're not the same!

[Maydup]

Well, it asked if I just wanted to change the email one or the password for all accounts, so I went for the lattter.

Whats puzzling me is that I have updated the password on both phone and ipad, I'm getting emails to my ipad OK but not the phone. I've Sent a test email using a gmail address.

[Buenchico]

If you were using something like Outlook Express (on a PC) my suggestion would be to delete the account and then create it again. I was hesitant about offering that suggestion for an iPhone (which I know nothing about) but I've now found that it's exactly what Apple suggests:
https://support.apple.com/en-gb/HT201419

[Maydup]

Thanks Chris, i read the apple link and braved it. I deleted the account and added it again. Sadly when it asks for a password it gives the same incorrect password message. I'm loathed to change the password as its fine on the ipad.

I might have to live without for a bit and call into see the geek people in car phone warehouse!

[Sycamore3House]

Your password for your email account in settings will be different from the password you use when you access BT via safari.

[Maydup]

Really? Which is which?

I know the password for BT via safari and its the same one in settings on ipad. Now I have deleted the account on iphone, can you talk me through adding it again?

[Sycamore3House]

To add an email account Settings > Mail,Calender,Contacts (down left hand side) > add account (on right hand side).

Your Apple ID will be an email address (which I presume you use for both your iPad & iPhone) and you will have a password for that and is known as your Apple ID password. When you access BT via safari you will have a password for that. When you add an email account to an apple product you will need a password for that also (in settings). You should be able to access BT via safari on your iPhone with the same password as you use to access it via safari on your iPad.

[Maydup]

I'm in! It didn't ask me for my Apple ID but once into adding an account, I did choose Yahoo as the "provider" and it worked ..... finally.