Advent Wireless Mouse Amwlpp15

Rosie29 | 14:57 Wed 05th Oct 2016 | Technology

10 Answers

I bought this yesterday - not had a wireless one before . I've put the batteries in, switched it on underneath, inserted the dongle into a USB point but it does not work. I've tried another USB point but no good. The red light is on underneath the mouse but it doesn't connect to laptop. Any answers in simple words please. Thank you.

Broadband Extender

Card Reader Problem.

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Lie-in King

Try turning the mouse off & removing the dongle. Now replace the dongle *then* turn the mouse on - that's the order mine needs to work, at least.

Rosie29

Question Author

Thanks LiK - I will try.

Rosie29

Question Author

No good I'm afraid - perhaps I should shut down for a while and then try again.

bhg481

If the red light on the mouse is on it implies that the receiver isn't being recognised by your computer. When you plug the receiver in for the first time you should get a message saying that the drivers are being installed. If this isn't happening the receiver could be faulty; ask for a replacement.

Lie-in King

I'm sorry Rosie, I've never had an Advent mouse & my HP & Logitech mice work the way I said, so I guess bhg's comment about the receiver would be the next thing to check.

bhg - I've never seen a msg re drivers for any of my mice & the HP one's light is on permanently. I suppose different manufacturers work in different ways.

bhg481

Try opening Control Panel, then Mouse) and look at the tabs across the top. One of them should refer to your new mouse, click on it and make sure it isn't "disabled".
Also, from Control Panel you can open "Device Manager". Check the Mice listed. Also , at the top of the page, select the Action tab and "scan for hardware changes".