Samsung Tv Lost Channels

[DarceyK123]

I have a Samsung TV which has recently lost some channels. I've done a normal re tune but no joy.

A Google search suggested I do a factory re set but how do I get there?
It says press menu on the remote but mine doesn't have one, I'm going round in circles, tearing my hair out, can anyone help?

The model is ue48h6400ak if that helps.

[ivor4781]

look again on the remote i know they can be a pig but you should have a menu button or set up one

[Hopkirk]

My menu button is slap bang in the middle.

[Captain2]

Agree with Ivor - every TV remote I've come across has had a MENU function.
To do a re-tune on our Samsung you have to go via the menu button, so how did you do a re-tune?

[Hopkirk]

Perhaps the signal strength has dropped, rather than the TV being at fault. Is the aerial in good condition and all connections OK?

Perhaps get a signal booster.

[DarceyK123]

I did the retune from the youview box remote but it didn't work so was trying to through the TV.

[goodgoalie]

You should definitely do the re-tune of the TV directly, rather than through any add-ons you have. Easy to find via the 'menu' button, then select 'auto re-tune'

[DarceyK123]

There is no menu button on the TV controls!

[goodgoalie]

I have a Samsung 32", and there's a menu button on my remote. Is yours a very old or very new model?

[Captain2]

Is this the remote that you have? - says here it's the original for your model

http://www.ebay.co.uk/itm/Original-Samsung-Smart-Remote-Control-for-UE48H6400AK-48-034-H6400-HD-3D-LED-TV-/391496509268

[goodgoalie]

If it is, the menu button is bottom right!

[gingejbee]

....and don't lose the remote....£50 to replace....! Really?

[DarceyK123]

No, it's nothing like that, maybe mine is a replacement but I don't think so, it's probably about 4-5 years old.

Never mind, could I get to the TV settings without the remote?

[rowanwitch]

Is this your TV Model ?
Have you got 2 Remote controls ?
Either way there is a Menu button on each which you can use for setting up your TV

[rowanwitch]

The Link
http://www.ebay.co.uk/itm/Samsung-3D-Smart-48-TV-UE48H6400AK-Hardly-Used-/172651405882?_trksid=p2349526.m2548.l4275

[Hopkirk]

Hang on. Does your youview box provide the signal? If so, retuning the TV will have no effect surely?

[DarceyK123]

Thanks for trying folks, I'll have to get my Son to come over, but I always like to try things myself before admitting defeat.

[Buenchico]

It's an aerial problem!!!

TV channels are grouped into 'mutliplexes', with each multiplex using a different frequency. In an ideal world, the elements of an aerial should be exactly the correct length to 'resonate' with the frequency that aerial is designed to receive. So, theoretically, you need a separate aerial on your roof for each group of channels.

That's clearly impractical, so we use aerials which are only a 'rough match' to each of the incoming frequencies. That means than any given aerial will be better at receiving some groups of channels than others. When the signal strength is good that doesn't matter but if the signal strength drops you'll lose the channels which use a multiplex the aerial isn't very good at picking up.

Start by checking here
http://www.digitaluk.co.uk/operations/planned_engineering_works
or here
https://ukfree.tv/maps/live
to see if your local TV transmitter is temporarily operating on reduced power.

If it's not, the chances are that either:
(a) there's a loose connection somewhere on your aerial cable (such as where it plugs into the TV) ; or
(b) it's been knocked out of alignment by the recent storms.

If it's (a) then all you need to do is plug the cable in properly.

If it's (b) you might need an aerial fitter to realign your aerial but, given that you still receive most channels OK, a simple aerial booster (around a tenner in larger supermarkets) should fix the problem.

[ladybirder]

Hi Darcey, did you get your retune sorted out? I bought a Samsung UE40KU6400 (highly recommended) last year and I don't have a Menu button on either of the two remotes that came with the TV. Where the Menu button is on other remotes mine shows Sports! In the past I have retuned but I can't remember how I did it. If you did find out perhaps you can tell me;-)