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Ok tried everything, at wits' end. InstalledFull Web Pack 1122 and downloaded in Safe Mode. It started extracting, all going OK, even had USB in from printer to laptop and CD in. Said software required for device could not be installed. Tried printing from laptop, as in devices and printers it showed my printer, and at bottom of screen said network connected, but wouldn't print, it said on the laptop No default printer found. Tried to find printer on laptop and the arrow was faded. Troubleshooting said it couldn't identify the problem. So sorry to keep going on but if I print from my ipad, my second choice, with Notes or Email the print is far too large and I can't change it. Help someone !!