Fao Togo

[Bathsheba]

Hi. Have followed your instructions from my hijack of Emmie's post, and it appears the latest 2 were identical, Dec and Jan, and they were Malicious Software Removal Tool for W8, 8.1 and 10
Also seem to have a lot of Updates for Adobe Flash Player? *shrugs*
I do worry so for folk in their 80s and 90s who are reading and hearing "hasn't everybody got a Smartphone now?,"and how organisations are saying they hope to be completely paperless by 2020 :(

~Baths~

[Lie-in King]

Ok, but as a sidebar - if you do install it, create a "System Restore" point first - it really won't hurt. Call it "Pre-Rapport" or similar.

https://tinyurl.com/yakkdvfq

No, that's (^) not cos I think you're a dummy, it's just the clearest method I can find & I don't know if you know "how to" anyway :-)

[Bathsheba]

I know, LIK, and thanks Togo, but am g
oing to have something to eat and come back to this :)
~Baths~
x x

[Togo]

Haha Lie In. No offence intended with "that" machine resources comment. Glad you are running smooth.(there is a word that sounds just like it means). Strange thing is Lie In most of the ones who do post with tech. issues all seem to be running third party add on security programmes or ignoring basic common sense practices. It will get more prevalent as support is withdrawn from the old operating systems methinks. Gotta go out now catch you later Baths, and you on the FF thread Lie in. BFN.

[Togo]

Just a quick one after resume, I think that Baths already has it installed LIK. She was trying to get the icon showing it is active back.

[Bathsheba]

Morning all! I have had a live chat with Trusteer Rapport peeps, and they have sent me this! Wish me luck!
~Baths~

[Bathsheba]

https://www.trusteer.com/support/submit-ticket

[Bathsheba]

*sigh*, am still phaqued. The pop up I get does not say "enable extension" :(

[Togo]

What did you try Baths? When you say "pop up" do you mean the menu that opens?

[Togo]

If you tried my first fix and it is not there try the second one from the windows settings menu.

[Bathsheba]

It just comes in middle of screen, only about 6" by 2"
Trouble is, when I go in 3 dots in Chrome, the menu that drops down does not have...sugar...don't want to risk losing this, shall send and do another....

[Togo]

Do you mean the little blue dashboard with the green bar at the top? If so in the top left "quarter" does it have Rapport is running ticked? Also does it have Tay Icon is on, ticked. If not tick them.

[Bathsheba]

Forget 3 dots....when I click window icon I get list..Z Zip, Adguard and pics of what was original when I got Windows 10
x x x

[Bathsheba]

Think will have to turn on/off again, and hope it hangs around for me to copy it!
x x

[Togo]

Baths when you click the windows icon ignore what is on that screen. Go to the 4 lines top left that say "ALL APPS" when you hover your curser there. Click it and open the list off apps.......scroll down, they are in alphabetical order and click on Trusteer Endpoint. Click on it and it opens the dashboard.

[Bathsheba]

Yay! Got into Settings! What do I do now please?
x x

[Bathsheba]

Oh sorry, should have said...green rectangle didn't show after reboot
x x

[Bathsheba]

Bet you've got some shopping to do now, eh?
x x x

[Togo]

//Yay! Got into Settings! What do I do now please? //

Open up Trusteer Endpoint app as previous posts.

[Bathsheba]

Down left
Network and internet
Status
Change adapter options
Sharegroup

In middle Status
Change adapter options
Sharing
Homegroup
Network and troubleshooting

[Bathsheba]

It's ok Togo. We can both walk away and pretend we never met :)
Baths
x x