Kobo Reader, Buying Books

[DarceyK123]

I bought a friend a Kobo reader for her birthday.

Every time she tries to buy a book it asks for her credit card. She doesn't have a credit card and rejects her debit card.

Is that the only way you can buy on this device?

Really disappointed as its a gift and looks like we will have to take it back.

[CheekyChops]

She needs either a credit card or a visa debit card:

https://www.kobo.com/help/en-US/article/2073/kobo-s-payment-options

[Buenchico]

In most cases a reference to a "credit card" actually means "a credit or debit card", so I'm surprised that the card isn't being accepted.

All your friend needs to do though is to get a PayPal account (if she's not already got one)and use that for payments.

https://uk.kobobooks.com/pages/frequently-asked-questions

https://www.paypal.com/uk/home

[Buenchico]

CC's link goes to the US website, where it's possible that things might be a bit different. (The UK one, in my link, doesn't have the reference to Visa debit cards).

[douglas9401]

She can also download bajillions of books free from the Gutenberg site.

http://www.gutenberg.org/

[hc4361]

She can also download free books from any public library that she is registered with.

[hc4361]

I have a Visa debit card registered with my Kobo account

[DarceyK123]

Thanks all, she has registered her Debit card to her account but when she presses buy book it takes her to the Credit card page so we go round in circles.

[Lie-in King]

I've just this minute bought a book for my Kobo using a Visa Debit card with no problem. All I can offer is what *should* happen...

When your friend clicks "Buy Now", she should see a screen like this (I've used the "Daily Deal" as an example & removed the last 4 numbers of my card after xxxx-) -

https://tinyurl.com/y8kq24z9 - then clicking "Complete Purchase" should finish the job.

If not, on the right in "Payment Details", you can see (it's small, sorry) the "Visa Debit" symbol - is that there? If not, click "Change" & review the card details. Make sure that here -

https://tinyurl.com/y8upex82 - you've clicked "Visa Credit & Debit".

I know this looks as though I'm stating what's obvious, but as I've not got a Credit card, I can't replicate the problem, sorry.

If you're still unable to complete the purchase, my next step would be contacting them directly. This link is for the "Contact Us" form -

https://tinyurl.com/y83p3jaj

you'll see at the bottom right - "Your contact options will appear once you complete this form" - so I'm assuming you'll then be given a choice of email address, phone no's, etc.

The Kobo is a nice reader & I hope your friend manages to sort through this & go on to enjoy her gift with no more problems :-)

[DarceyK123]

Thank you Lie in King, I'm seeing her tomorrow so will give it a go.