Scanner Problems

[dollymay]

I have a Brother DCP-135C. Never had problems before but now the scanner doesn't work. The printer and photocopier do, but when | try to scan, it says Connecting to Scanner but doesn't. Should | uninstal and then reinstal the printer, if so, how?? Help please

[Buenchico]

Download the driver from here and try simply installing it 'on top' of the existing driver. (i.e. without bothering to uninstall anything):
http://support.brother.com/g/b/downloadtop.aspx?c=gb&;lang=en&prod=dcp135c_eu_as

If that doesn't work, go to Start > Devices and Printers, right-click on your printer's icon and select 'Remove device'. Restart your computer and then reinstall the software.

[dollymay]

Thanks, the first option didn't work as I cant see any way to download. Re the second suggestion I can see how to 'Remove Device' but don't know how to install? I am scared to remove it, as cant see any obvious way to reinstall the device. I do at present have a printer that works! From START there is no obvious way, I got to printer and devices from the Control Panel icon. I know I sound ignorant, and thanks for your help, any further advice please??

[Buenchico]

Let's start again.

Go to my link above.

Select your operating system.

Click 'Search'.

Click on 'Full Driver & Software Package'

Click 'Agree to the EULA and Download'.

Save the .exe file to anywhere convenient on your PC. '(Downloads' is the most obvious place)

However DON'T run that file yet.

Go here and go through the same procedure to download the Uninstall Tool:
http://support.brother.com/g/b/midlink_os.aspx?c=gb&lang=en&prod=dcp135c_eu_as&site=pc&type3=39&orgc=gb&orglang=en&orgprod=dcp135c_eu_as&;targetpage=18

Run the Uninstall Tool.

Disconnect your printer from your computer.

Run the first file that you downloaded.

That will create a new folder inside 'Downloads' (or wherever you placed the file). Double-click on it to open it.

Look for the folder that includes the model number of your printer and double-click on it.

Double-click on Setup.exe

Follow the on-screen instructions.

ALTERNATIVELY:
If you've still got the disk that came with your printer (and don't mind that the drivers on it might not be the most up to date ones), simply download and run the uninstall tool (from above), disconnect your printer, insert the disk into your computer's drive and follow the instructions from there.

[jerfrank]

Maybe it is your WIA services runs error. WIA service provides the acquisitions services for scanners and cameras.

1. Search services in the search box and enter the Services window.

2. Find the Windows Image Acquisitions (WIA), right-click it to select Start. And In its Properties, choose the start type as Automatic.

If this cannot help you fix it, you can also follow the next solutions.

3. Update the Brother DCP-135C printer drivers. As Buenchico gives link. After that, you can see if it can scan properly.

4. If it cannot work, try to uninstall the printer and delete the printer . Plug out all the printer cable and power cable, turn off the computer. Wait for several minutes, re-plug all the printer cable, reboot the computer to let computer install the printer driver itself.

5. Using the printer troubleshoot to fix it. Click Start > Settings > Update & Security > Troubleshoot > Printer > Run the troubleshoot.

It will help you scan and fix the printer problem automatically.

Wish this can help you.

[dollymay]

Well I tried the link again suggested by Buenchico and also 4. from jerfrank. Don't know which did the trick but when I tried the scanner again it now works! Thanks so much to you both for your help (and time taken to reply to me).

[jerfrank]

I am glad you had already solved the problem.