Printer Problems!

[carolegif]

Since Windows 10 I have had problems with my Canon MG4150 printer. It kept saying it was not connected or recognised, but still printed after a few seconds.
I had a new router installed by Virgin last week and also Windows 10upgraded. Now my printer doesn’t work at all, and keeps coming up as default error. I have tried reinstalling it, but nothing works. Please can you help.

I also have another problem when downloading documents from Microsoft Office in Windows Enterprise 7 since Windows 10upgraded. Everything has to be reconfigured before it will open. Will I need to upgrade to a later package?

Many Thanks!

[murraymints]

you may need to install new driver

[murraymints]

https://www.canondriversoftware.com/canon-pixma-mg4150-driver/


uninstall printer...download driver and install

[carolegif]

I have tried this, but it gets so far then runs out of time connecting. I have to press the access point on the printer, but I don’t know where that is!
It is as if the printer is unable to contact the computer.

[rowanwitch]

You need to download new Drivers from this Canon site


https://www.canon.co.uk/support/

[237SJ]

If the printer is wireless, it needs to be connected to the router

[237SJ]

The Access button is the WPS button on the router - not the printer

[carolegif]

After much shouting and gnashing of teeth! The problem appears to be the USB cable which cannot cope with the speed of my new router!
Many Thanks for your help, I would be nowhere without the links and advice.

[hanksmith0209]

For your printer to detect the router, you could try this.
On the printer control panel, press and hold the Wireless button . Release the button when the wireless light starts blinking. Within two minutes, press and release the WPS button on your wireless router.

If it persists you may contact Printer Tech Support

https://www.dialprintersupport.com/canon-printer-technical-support.php