Help With Doro Phone Please

[smurfchops]

Hubbie has a Doro phone Pay as you Go with 02. He topped up with £10 a few weeks ago but very very rarely uses this phone to make calls, however is now down to £3. Internet is switched off. How can we find out where the money has gone?

[Old_Geezer]

Maybe ask O2 ?
Could have signed up sonewhere dodgy to receive e-mails or texts. Or could've pocket dialled - anything in the call logs ?

[Gizmonster]

Same as OG - my first port of call would be to phone O2.

Just explain your situation and I'm sure they'll have a record of what's being spent where :)

[andres]

Does it have a call history facility?

[woofgang]

how many calls has he made in those few weeks? some PAYG tariffs charge a lot for actual calls.

[smurfchops]

Don't think there is a call log facility unless anyone knows how I can find it??

[Gizmonster]

What model of Doro is it??

[smurfchops]

It's a Doro 6520 Giz, thanks

[Buenchico]

>>> Internet is switched off

Hmmm. Possibly but, then again, possibly not.

I used to have a phone where I could buy 'bundles' to get internet access. If I didn't buy a bundle I could have unlimited access for £1 per day. (i.e.it wouldn't matter whether I was using the internet for 20 seconds or 20 hours in any one day; it would still cost me £1 for that day's access to the internet). I wasn't buying bundles but, as I wasn't using the internet, I thought that my credit shouldn't drop unless I made calls or sent texts. However I found that it kept going down for no apparent reason.

I eventually worked out there was an app on the screen which showed me the current weather conditions at my location. (The app was pre-installed when I bought the phone). That app was periodically accessing the internet to supply my phone with the data, so I was paying £30 per month just to know what the local weather was like (which I could have worked out by simply looking out of the window anyway). The solution, obviously, was to disable that app.

So, even though your OH thinks that he's not using the internet, perhaps there's an app on his phone which keeps accessing it anyway, running his credit down?

[Gizmonster]

My first port of call would still be to call O2 and see where the credit is going.
Here 's a link to the user manual:

https://www.connevans.info/image/connevans/Doro_6520_Quick_Start_Guide.pdf

Scroll down to no 5, "call log", but I doubt the credit is going there. I reckon he's subscribed to something without realising it:

[Buenchico]

Having just taken a look at that phone, it seems that (just like in my own example above) there's a weather app on the phone, which might well be using expensive data.

See the bottom half of page 36 here ('Function on or off')
https://www.doro.co.uk/fileuploader/download/download/?d=0&file=custom%2Fupload%2FManual_Doro_6520_en_v31%28r18355%29.pdf
and check that 'Off' is selected.