Quizzes & Puzzles1 min ago
John Lewis 'support' Doesn't.
35 Answers
Bought a Miele washing machine through John Lewis. Very expensive (£1400) but the last one lasted 15 years, so probably a sound buy.
Anyway, Miele say 'send us the sales invoice, and we'll send you £150' cashback. Fair enough.
John Lewis say 'we only send out sales invoices at the end of the month following delivery' (in our case 28 February).
Miele say 'no good, we want to see it by 14 February, or no £150'.
John Lewis say 'no can do, impossible, we can't print out an 'early' sales invoice, system won't allow it. You'll have to wait'.
Eventually, they send us a PDF of the invoice. Won't open. Please can we have another one. No, must be your equipment. No it isn't. We tried 3 machines. Tried 8 programs. None will open their PDF.
We say okay, can't you take a screen shot of the invoice (which they can see in front of them), print THAT out and post it to us. "Oh no, can't do that, no protocol in place." (What?) "And anyway," continues the support worker, "I don't have my phone with me..." (Eh?)
Empasse. Mrs B currently replying to their unsupportive head of support cc-ing John Lewis's CEO. Any chance? I somehow doubt it.
But it's the sort of daft problem that any grownup could solve in 2 minutes, and that's what drives you barmy. Computer says no.
BB
Anyway, Miele say 'send us the sales invoice, and we'll send you £150' cashback. Fair enough.
John Lewis say 'we only send out sales invoices at the end of the month following delivery' (in our case 28 February).
Miele say 'no good, we want to see it by 14 February, or no £150'.
John Lewis say 'no can do, impossible, we can't print out an 'early' sales invoice, system won't allow it. You'll have to wait'.
Eventually, they send us a PDF of the invoice. Won't open. Please can we have another one. No, must be your equipment. No it isn't. We tried 3 machines. Tried 8 programs. None will open their PDF.
We say okay, can't you take a screen shot of the invoice (which they can see in front of them), print THAT out and post it to us. "Oh no, can't do that, no protocol in place." (What?) "And anyway," continues the support worker, "I don't have my phone with me..." (Eh?)
Empasse. Mrs B currently replying to their unsupportive head of support cc-ing John Lewis's CEO. Any chance? I somehow doubt it.
But it's the sort of daft problem that any grownup could solve in 2 minutes, and that's what drives you barmy. Computer says no.
BB
Answers
Best Answer
No best answer has yet been selected by bainbrig. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.No - one supposes because you COULD have cancelled, whereas a paid invoice is ‘harder’.
Tell me why they don’t send out an invoice for (in this case) 54 days! We’ve paid in full, the machine is great - but No Go.
What their head of support says is:
“I can only advise to use a different device to open the PDF file. We do not have another means of providing the VAT receipt to you. I understand the inconvenience this may cause but I can only advise to use a different device.
Should you require assistance with any other matter please do not hesitate to contact me.
Yours sincerely,
Scott Cooper”
One to avoid!
BB
Tell me why they don’t send out an invoice for (in this case) 54 days! We’ve paid in full, the machine is great - but No Go.
What their head of support says is:
“I can only advise to use a different device to open the PDF file. We do not have another means of providing the VAT receipt to you. I understand the inconvenience this may cause but I can only advise to use a different device.
Should you require assistance with any other matter please do not hesitate to contact me.
Yours sincerely,
Scott Cooper”
One to avoid!
BB
-- answer removed --
How odd, the Miele site suggests that a receipt is valid to claim the offer
https:/ /miele- up-to-2 00gbp-l aundry. sales-p romotio ns.com/ ?countr y_promo tion=2& amp;lng =en
https:/
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