It is my son's laptop and he changed the password a week ago. now the computer refuses accepting the password we input. We checked the keyboard, caps, etc but still not working.
Doesn't your son know the login password?Call him now. Anyway,i post my answer for your reference,and i will be happy if it helps. https://www.windows10passwordreset.com/ For Windows 10 laptop/pc,any login password can be recovered back by it.
Did the password have any characters in it eg. £ $ etc.?
If so there is a possibility that the keyboard is set for US before you get into your account, after which it will be set to UK. Some characters are in different locations on US or UK keyboards.
Doesn't your son know the login password?Call him now.
Anyway,i post my answer for your reference,and i will be happy if it helps.
https://www.windows10passwordreset.com/
For Windows 10 laptop/pc,any login password can be recovered back by it.
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