Cant Log Into Sky Email

[Bobnunton]

Anybody having same problem?

[Buenchico]

How are you trying to access your email account, Bob?

Is it through a web page in your browser (such as Edge, Internet Explorer, Chrome, Safari or Firefox) and, if so, on what type of device. (Windows PC/laptop? Chromebook? Android device? iPad/iPhone?).

Or are you trying to use a dedicated email app? (If so, which one and on which device, please?)

[Bobbisox1]

Mines okay

[fiction-factory]

Mine's okay too

[Bobnunton]

Buenocheeky I have tried from my android phone and my windows 10 tablet but all I get is a message from sky saying "we have encountered a problem with your account, please phone this number"
It is not a scam and is not a premium number and have tried to log in from sky but it still keeps saying the same

[Buenchico]

Are you an existing Sky customer, Bob? (You could have been locked out of your account if you're no longer signed up to Sky):
https://helpforum.sky.com/t5/Email/Can-t-access-my-email-account/td-p/3056051#

[Bobnunton]

Yes I know what you are saying there and I left sky many years ago but they assured me that I would always keep my email.
Unless they have now suddenly changed their mind

[Buenchico]

Sky is known to close down email accounts if they've not been accessed for a while:
https://www.broadbandchoices.co.uk/ask-our-expert/can-i-keep-my-old-email-address-ask-our-expert

Perhaps they're also getting stricter about letting people hang on to them indefinitely anyway? (Or perhaps they just want to use the opportunity to try to get you to rejoin Sky?)

As you're seeing the same mesaage on two independent devices, the problem definitely seems to be 'at their end' so, unless you can get any assistance through phoning Sky (which might be very tricky, easpecially for a non-customer, at the present time), you're going to be out of luck, I'm afraid!

Get yourself a decent email account here:
https://www.gmx.co.uk/

[BAKERS DOZEN]

We moved from TalkTalk because they were going to charge £5 per month for their email if you did not have a TV and Broadband with them. Both Virgin and Sky said at the same time that if you left them then your email facility ceased at once. We've gone with gmx mail Chris's suggestion and are very happy with it. So easy to use and you can get emails transferred from other providers quite easily until you can amend all your details,

[BAKERS DOZEN]

Snap Chris

[Bobnunton]

I hope they havent closed it down as that is my main email address and it would be like losing your mobile phone.
Well not quite as bad as that.

[douglas9401]

I got the same message when trying to log into my Sky account using saved details.

I went through the 'reset password' routine and it's been fine since.

[Buenchico]

^^^ Worth a try then, obviously!
https://skyid.sky.com/resetpassword/skycom

. . . although, for locked accounts, this makes it seem a bit trickier :
https://www.sky.com/help/articles/how-to-unlock-your-sky-account

[Bobnunton]

Thanks all I will give it another try tomorrow