Zoom Webcam Quality

[Scarlett]

I’ve just started to use my new laptop Windows 7 for zoom, and noticed that my picture of myself is much worse quality “,vI’ve just started to use my new laptop Windows 7 for zoom, and noticed that my picture of myself is much worse quality, blurry, and fuzzy than everybody else’s. They are all using Apple products. I’ve gone into the WebCam settings and I think I’m on the top level of quality. Is there anything I can do about this or am I stuck with a pretty poor inbuilt WebCam?

[Scarlett]

Thank you. Unfortunately I’ve owned it for slightly over a month, and it’s really annoying if I have to have it repaired. I just think it shouldn’t be going wrong this early, and I don’t want to have to rely on it for my business, if it’s going to break like this. I’m not in a position to send it away, or even have to try to fix it myself. This is why I bought a new and expensive laptop, So I could avoid this sort of thing!

[HansUrbancka]

It is the retailers full responsibility during the first 30 days to give you a refund or a new replacement, under the consumer Rights Act 2015. Then for the next 5 months the retailers are still to whom you should go and they should put matters right and, if reference has to be made to Manufactures under terms of a guarantee, it is for the retailers to do so. After 6 months have elapsed from date of purchase there is still a liability for the retailers to put issues right, but not so straightforward.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#:~:text=Under%20the%20Consumer%20Rights%20Act%20you%20have%20a,the%20date%20you%20take%20ownership%20of%20your%20product.

Incidentally, all local Councils have a Trading Standards Department and is able to be of assistance in cases such as your.

Don't be fobbed off, which is what the shop would like. Be polite and let the shop know that friends are telling you that you shouldn't have to contact the manufacturers at this stage.

Best wishes. I hope you are able to get matters resolved.......Hans.

[HansUrbancka]

The following might be of further help to you. Its copied from my Local Council's website. :-

Trading Standards
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If you need advice or have a problem with goods or services that you have purchased you can find guidance on our Consumer advice pages. If you need further help then please contact the Citizens Advice Consumer helpline.

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454 04 05 06. The service is available from 9 am to 5pm on weekdays and there is a Welsh language service for Welsh speakers on 03454 04 05 05.

Trading Standards services nationally work in partnership with the Citizens Advice Consumer helpline and receive referrals from the consumer helpline where the complaint concerns a breach of Trading Standards law.

Hans.

[Naheed]

I think the problem is in the zoom setting.
You need to check the zoom setting and enable HD.
Change the setting from zoom and let us know if it solves your problem or not.

[Scarlett]

Many thanks for the advice! Really appreciate your help.