Zoom Meeting Video Probs

bednobs | 18:46 Tue 17th Nov 2020 | Technology

10 Answers

hi, im currently in a zoom call. My vid is not working, but it looks like it's supposed to (integrated laptop camera) and the light is on. I have been through all the trouble shooting but no luck! What else can i try? (the camera works on other applications)

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Fitzer

You’ve clicked the video options and checked that the built in camera is selected.

bednobs

Question Author

thanks for your response - yes i have

Fitzer

No other software running which might be using the camera?

bednobs

Question Author

no i turned everything else off

Fitzer

Ooh, annoying! In video preferences do you still just see a black screen? Zoom knows a camera exists but isn’t displaying the output?

bednobs

Question Author

no, it's grey with a camera with a line through

Has it worked before?
Are you using a Lenovo device?

bednobs

Question Author

yes lenovo. It works with other applications, not zoom

Some known problems with Lenovo, try theee tips:

https://support.zoom.us/hc/en-us/articles/208362326-Video-Not-Working-on-Lenovo-Devices?mobile_site=true

bednobs

Question Author

didnt work but thanks :)

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Zoom Meeting Video Probs

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