Internet shopping - no goods - what can I do?

[country_boy]

I purchased some DVDs from a site on the internet, the money was taken out of my account over a month ago but not received any goods. I've mailed the company but had no replies. There is no phone number or address which I believe is illegal anyway. What action if any, can I take? Is there some kind of Internet Trading Standards I can report them to?

[country_boy]

Ignore my question - just received an email from the company saying goods have just been sent (after I threatened taking it further)

[Oneeyedvic]

Just for future reference:

1. Always make sure that you have full contact details for anyone you shop from.


2. If you purchase using a credit (as opposed to debit) card, your credit card provider should be able to offer you protection as well (more so if the goods cost over �100)


3. Your local trading standards are your best bet

[fo3nix]

Only buy from site that appear real, give you the padlock icon when paying for goods, and ideally from a site that you know others use:

play.com - CDs, DVDs, etc.
amazon.co.uk - books, electronics, etc.
kelkoo.co.uk - shopping search site; only searches reputable online shops.

[country_boy]

Thanks for the extra advice, I did find some more information on "Distance Selling" thanks to a previous post on this site, another top tip - pages where you enter credit/debit card information; don't just look for a padlock, make sure the URL starts https://...