ChatterBank0 min ago
Bt Email Problem
12 Answers
I have 2 emails stuck in my inbox and I cant delete or move them to trash
it just pops up a message box with this
You have moved this message while using another device at the same time, please refresh your screen
but I have no other device
how can I get rid of them
I tried logging out and back in again but it is still the same after nearly a week
it just pops up a message box with this
You have moved this message while using another device at the same time, please refresh your screen
but I have no other device
how can I get rid of them
I tried logging out and back in again but it is still the same after nearly a week
Answers
Best Answer
No best answer has yet been selected by follyfancier. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.There's some discussion here but I'm not sure if it will help:
https:/ /commun ity.bt. com/t5/ Email/y ou-have -moved- this-me ssage-w hile-us ing-ano ther-de vice-at -the/td -p/2084 166
Webmail has always been second best to accessing email accounts through a dedicated email client. (When email was invented, there was never any intention that it could be accessed via web browser. There was an expectation that people would use Microsoft Outlook, Outlook Express or something similar in order to use it. So webmail is trying to use something that's not really 'right' for the job).
My own instinct in this situation would be to install a proper email client, such as Thunderbird
https:/ /www.th underbi rd.net/ en-GB/
and configure it to work with your BT account. You should then (hopefully) be able to remove or delete the troublesome emails. (From then on you can choose either to use webmail or Thunderbird to access you account. They'll both work).
https:/
Webmail has always been second best to accessing email accounts through a dedicated email client. (When email was invented, there was never any intention that it could be accessed via web browser. There was an expectation that people would use Microsoft Outlook, Outlook Express or something similar in order to use it. So webmail is trying to use something that's not really 'right' for the job).
My own instinct in this situation would be to install a proper email client, such as Thunderbird
https:/
and configure it to work with your BT account. You should then (hopefully) be able to remove or delete the troublesome emails. (From then on you can choose either to use webmail or Thunderbird to access you account. They'll both work).