Can only say that my woman is presently with plusnet, which I'd not even recommend to my worst enemy. They 'lost' the contents of her sent mail folder, continually send standard emails claiming she has too much in the account, but we've summed up the figures many times and she's well below the limit (unless they're hiding something from her). Most, but not all, the agents are polite but clearly can't help. The engineers are either not told of issues despite agent assurances, or they all have guano for brains since they never fix anything much. And to top it all the WiFi keeps dropping (regardless which router is connected) and when it claims to have connected it is often "without Internet". I guess one gets what one pays for, after all.