Email Problem.

[711]

When I receive an email, it arrives under a heading, say for example - YAHOO, followed by the latest one from YAHOO, plus a list of all my YAHOO emails going back 2 or more years! This repeats itself with all other emails that I get. This has only started happening today, so I imagine that I`ve hit a wrong button somewhere but I`m reluctant to try to rectify, for fear of making matters worse. Any help would - as always - be most gratefully appreciated. Thanks.

[Tuvok]

We need more info.

Are you using webmail or a program on the computer. If so what program?

[Buenchico]

How are you receiving your emails? Is it via your ISP's website? (If so, which one is it?). Or are you using a dedicated email client, such as Windows 10 Mail, Thunderbird or similar? Indeed, are you actually using a PC or are you using some sort of mobile device, such as a smartphone or tablet? Without knowing the answers to such questions, it's impossible to help you.

[711]

I use Outlook Mail on my PC only - no mobile.

[Buenchico]

Thanks.

We still need some qualification of your answer. It's not your fault though - it's ruddy Microsoft who've given the same name to two entirely different things that's causing the problem now!

Are you using the email service called 'Outlook' (where you have an email address ending in either @outlook.com or @hotmail.com and you go to the Outlook website to access your email) or are you using the email client/app called 'Outlook' (where you can have an email account with any provider and you use the Outlook app, instead of your web browser to access your email account). They're totally different things and Microsoft created no end of confusion when they gave them both the same name!

[Buenchico]

PS:

If you're using the web-based system, you probably need the instructions here for turning 'Conversation view' off:
https://support.microsoft.com/en-us/office/change-how-email-is-displayed-in-outlook-on-the-web-57fe0cd8-e90b-4b1b-91e4-a0ba658c0042

If you're using the app, it's probably this that you need:
https://support.microsoft.com/en-us/office/view-email-messages-by-conversation-0eeec76c-f59b-4834-98e6-05cfdfa9fb07

[wolf63]

I don't think that this is your answer, but...

When I set up 'conversations' on my email account I get tons of previous messages from the sme person all linked together.
I f you click on a link thing that says 'sorted' it will give you options for how your Inbox is displayed - on my email it is there.

[711]

Apols for the delay - at my age, sleep tends to be dominant!
Back to reality - but before I take up your latest suggestions, can you tell me the meaning of 2 clickables on my PC, sitting immediately above the list of emails, one marked with a small envelope and labelled Mark All As Read, the other, with a greyed out curved arrow labelled Undo. I took a chance and clicked on the first one which brought up a small window with "Mark 2,018 conversations as read. Are you sure you want to mark all the conversations as read?" (options OK or CANCEL). It appears at this point that the Undo button becomes live. That`s as far as I`ve gone for now. Does this make sense?

[Buenchico]

I use neither the Outlook.com website nor the Outlook email app. So I can't take a look at exactly what it is that you're seeing. However, when you view your inbox, there will be an indication as to which emails you've opened and which remain unopened. It's likely to be that
(a) there's a tick next to the email that you've opened, indicating that you've read them ; and/or
(b) the titles of unread emails are in black, whereas the titles of all the unread ones are in grey.

That can be handy if you want to click look through your inbox for any unread mail but you might arrive at a point where you decide that you've read everything that you need to read and can safely ignore everything else. If you click on 'Mark all as read', it will do exactly that. i.e. it will place a tick in the 'read' box next to every and/or turn the colour of every subject header to grey, as appropriate (depending upon exactly how the system you're using displays your inbox). Only emails received after that time will then show as 'unread'.

The 'Undo' box is simply there to help you out if you change your mind immediately after clicking on 'Mark all as read'. It just returns you to the status quo.