Scanner Problem

[brainiac]

Suddenly today my Hp Deskjet 1514 won't scan - I just get 'Problem connecting to scanner'.  I thought it was the cable, bought a new one but still the same.

Would it be worth uninstalling the printer then reinstalling it?  If so, is there a simple way of doing that?  Thanks

[Buenchico]

In the Windows Search box, start typing 'printers'.  When you see it, click on Printers & Scanners.  Click on your printer model.  Click Remove.  (If asked to confirm, select Yes).

Restart your computer.

Download the driver file from here
https://support.hp.com/gb-en/drivers/hp-deskjet-1510-all-in-one-printer-series/model/5385186?sku=C5X23A

Run the file.

Cross your fingers!

[brainiac]

Chris, you're a ruddy genius, thank you!  Shame I wasted £10 on a new cable I didn't need  :(

[Buenchico]

Thanks for the feedback.

Think positive!  At least you've saved yourself the £60(!) flat fee that Curry's would have charged you for what you've done yourself anyway 😊

[umarkhan]

Yes, reinstalling the printer drivers and software may resolve the issue of not being able to scan, especially if you've already ruled out a faulty cable. Here's a step-by-step guide to uninstall and reinstall your HP Deskjet 1514 printer:

Uninstalling the Printer:

Disconnect the Printer:

Ensure the printer is turned off.

Disconnect the USB cable from both the printer and your computer.

Open Control Panel:

On Windows, go to the Control Panel. You can do this by pressing the "Windows" key, typing "Control Panel," and pressing "Enter."

Navigate to "Programs" or "Programs and Features":

Look for the section that allows you to uninstall programs.

Locate the HP Printer Software:

Find the software related to your HP Deskjet 1514. It might be listed as "HP Deskjet 1514" or a similar name.

Uninstall the Software:

Right-click on the HP printer software and select "Uninstall" or "Remove."

Follow Uninstallation Wizard:

Follow the on-screen prompts to uninstall the software.

Reinstalling the Printer:

Visit the HP Support Website:

Go to the official HP support website.

Download the Latest Drivers:

Locate your printer model (HP Deskjet 1514) and download the latest drivers and software available for your operating system.

Install the Drivers:

Run the downloaded file to install the printer drivers and software.

Follow Installation Wizard:

Follow the on-screen instructions to complete the installation.

Connect the Printer:

When prompted, connect the USB cable between the printer and your computer.

Test the Scanner:

After installation, check if the scanner issue is resolved. You can use the scanning utility provided by HP or try scanning from another application.

Remember to restart your computer after reinstalling the printer to ensure all changes take effect. If the problem persists, there might be a more complex issue, and you may want to check HP's support resources or contact their customer support for further assistance.