"load letter tray"

[biscuitboy]

i can't get this message off my printer - i have reinstalled everything and messed around with the paper settings - i think i have tried every combination now! - how can i get rid - it is a dell 3100 cn by the way

[commoner]

..mm...seen something like this before but not sure where.....there may be some sort of mechanical device/switch somewhere around the letter tray which is triggered when the tray is empty...this could be stuck or jammed and not reset when the letter tray is loaded....just a thought, though I could be way off....have a look round.....commoner.

[rojash]

It's because you are trying to print documents which are formatted for 'Letter' paper rather than A4. This could be because soemone has sent you a document in this format, but the most likely explanation is that you are using Word and this has been set as the default page size for new documents.

Try this: Open a new blank document in Word.
Click File/Page setup
Select the Paper tab
Check that the Paper size is set to A4
If it's not:
Change it to A4
Click OK
Click File/Save as
Change the 'Save as type' to Document Template
You should see a file "Normal.dot'
Overwrite this file.

This will ensure that any new documents are created for A4 pages.

For any existing documents, you will need to load them, change the paper size (as above) and then just resave them.

It's also worth checking your printer manual - some printers have the option to automatically scale Letter documents to fit on A4 paper.