Help - Scanner Keeps Crashing

[Kelvin]

Every time I try to use my scanner I get the following error message before it bombs me out. I've tried re-installing the software with no joy. Can someone PLEASE help? - SCANWISE caused an exception 10H in module MSVCRT.DLL at 014f:7802bbe9. Registers: EAX=0000137f CS=014f EIP=7802bbe9 EFLGS=00010202 EBX=0063e36c SS=0157 ESP=0063e2a8 EBP=0063e2c0 ECX=00631370 DS=0157 ESI=0000ffff FS=1417 EDX=00000003 ES=0157 EDI=00001370 GS=0000 Bytes at CS:EIP: dd 45 f8 59 59 eb ae 55 8b ec 51 51 53 56 be ff Stack dump: 00001370 00631370 00000000 0000001e 00000000 00000000 0063e324 4003469a 00000000 00000000 00658958 007722d0 0000001e 40059048 40059048 00000000

[lisaj]

What is the make & model of your scanner, and how does it connect to your PC? Parallel, USB or SCSI? Also, what version of Windows are you using?

[Kelvin]

Thanks, lisaj - It's an Agfa Scanwise 1212 connected by Parallel and I'm using Windows 95.

[StuDapples]

Can I suggest uninstalling the program, checking your C:\Windows\Temp file and if too large, delete the contents, making sure your Recycle Bin isn't too full, as strangely enough, this can affect printing, defrag the hard drive, possibly using scandisk before installing.

[mattie]

Have you got Mcafee antivirus software installed? If so, temporarily disable it, and try your scanner, if it now works, uninstall and reinstall the antivirus software.

[Kelvin]

Sorry Folks, I've tried all your suggestions, undertaken a massive housekeeping session, uninstalled my antivirus software (Norton) & still the same error message. Any more ideas??

[ajmmac]

has ur scanner ever worked or is this a new machine?--i would investigate a corrupt software disk--rare but they do occur--try and get hold of another disk or get drivers off the internet--alternatively it may be the scanner--try installing it on another pc--also i am not trying to be condescending but are u sure the software is for w95--easy to miss that--these are simple and costless measures to eliminate possibile causes and at least u will know u r not struggling with a duff machine or software

[Kelvin]

Thanks for your contribution Ajmmac, and everyone else. The scanner worked perfectly until last week when between scanning one photo and another something upset it!! I found out last night too that I can get it to work by going into 'MS Photo Editor' or any other picture editing program and using the 'scan' command on the toolbar. A fix of sorts but still a strange how d'you do, don't you all think??

[Welshwizard]

When booting up your PC, enter the BIOS (usually by pressing f1 or del at bios screen) in the BIOS you'll have an EPP - ECP setting, which eveer one it's on try the other, if there is an option there for bio-directional use that, it's unlikely this is going to fix anything seing as it worked a week ago and you wen't changing any thing, usually this occours when daisy chaining a printer and scanner at the same time with the one parallel port but give it a go anyway.