HOW to Help

[Bordeaux]

Thank for other answers (alunrw) I would be grateful on how to switch off restore after a scan with anti -spy to get rid of the lop com as it suggests, I have a laptop and not very good as technical procedures also the printer will print crossword grids but not other print from notepad or a web site, any help and steps on how to solve problem of getting into sites I've used with user name/password which now say not recongnised, Thanks.

[alunrw]

Hiya, to switch off restore you need to go to Start > control Panel> System - then under the tab "system restore" you tick it to disable it - at this point you do the scanning to ensure the adware/spyware has gone and once youre happy it has, you then untick the box to enable restore to be working again.Not sure of your printer problem sorry, could perhaps be linked to the LOP but im only guessing ? I think if you can remove this LOP by doing the removal a lot of these problems may be solved as basically LOP is a dial up hijacker that appears to alter your internet settings to try and make you browse their selected sites.

[Bordeaux]

Thanks but I am not sure what to do as start menu has so many items what section to I go to please, sorry for being so dim grateful for help,

[alunrw]

Hiya , no problemI know it can be quite daunting, I "sort of" fumbled my way around by making major (real major) mistakes on my PC and having so many nightmares, until i finally realised it was just a box and some wires :-)
Anyway, what you need do is go to Start, then on the Right hand side, you should see Control panel, open this and youll see a list of items, at the top it probably has "accessibility options" ? further down theres one just headed "system" - open this and youll see a tab "system restore" - there should be a box (Unticked) - to turn off restore, just tick this and your restore history will be removed - do make sure youre happy that everything is working though as you cant restore back to an earlier date if you do this, Once ticked run Lavasoft adaware (http://www.lavasoftusa.com/software/adaware/) and make sure the spyware is removed, do a virus scan aswell and when youre happy its all clear, untick the box again to ensure that restore is operative again.