E mail problems

[fbg40]

Every time I log on to outlook express, I get the following error message : "Your server has unexpectedly terminated the conection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account 'pop.3blueyonder.co.uk', server 127.0.0.1.', protocol POP3, port:110, secure (SSL) no, error number 0x800CCCOF.

Sorry it's so long but this message is driving me mad !

If anybody can help I would be extremely grateful

FBG40

[BillyNoMates]

Blueyonder have been doing a fair bit of Email maintenance recently - as they do. This can cause the problems you are experiencing for up to 12 hours at a time. There are also long-term ongoing issues with their Email platform which is not the most robust.

If you are sure your account name and password are all set up OK, you could try increasing the server timeout time in Outlook Express ;

Tools -> Accounts - > Mail tab -> Properties -> Advanced

I think the default is 60 secs, mine is set to 1min 30 sec and it seems to be more reliable than it was. But I also get the same problem from time to time. There's also a possiblity that some Email scanning software - AntiVirus, Norton etc. or a firewall is causing the problem.

[Ralph]

From your error message, I see a couple of things that might be wrong.

You may have to dig out the settings that Blue Yonder sent you. Check that the POP3 server is right, it should be pop3.blueyonder.co.uk (not pop.3blue......). The SMTP server address is smtp.blueyonder.co.uk

127.0.0.1 should not be listed anywhere in your mail settings. That's a default address for your local PC used by Windows, so if your mail program is looking there, it will never find what it's looking for.

Let us know how you go.

[BillyNoMates]

Well spotted Ralph - hadn't noticed that !

[fbg40]

Thanks to you both for your answers. Don't have time to check these out just yet as I will be "absent" for a week.

[fbg40]

Ralph Just found time to check on your advice and found the following : all seems ok (pop3 etc) but under the Servers Tab>Incoming mail it reads 127.0.0.1 - can I assume that this is wrong ? If so, do you know how I correct it ?

Many thanks

FBG40

[fbg40]

Ralph,

Many many thanks !! I've just found a bit of time and found that in the box for incoming mail it was shown as 127.0.0.1 - I typed pop3.blueyonder.co.uk in it's place and hey presto!, all now seems ok.

We need more brainy people like you around on Answerbank - brilliant.

Again

Many thanks

FBG40

[fbg40]

Billy no mates

Many thanks to you as well for taking the time to answer.

FBG40

[BillyNoMates]

No problem - glad you got it sorted.

[Ralph]

My pleasure, glad you got it sorted!