ChatterBank2 mins ago
Mouse not holding charge
4 Answers
I recently bought an optical cordless mouse and keyboard. Thhis came with a docking station for the mouse and had to be charged for 15 consecutive hours which i did. However when using the mouse it only appears to work for approx 1 hour then needs recharging. I have written to the manufacturer concerned and they basically are saying i did not charge the unit first. Any ideas and anyone else had this problem. Thanks
Answers
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Forget about arguing with the manufacturer. It's the retailer who is responsible for putting matters right.
From the point at which you make a purchase up until the point where you are legally deemed to have 'accepted' the goods you have the right to obtain a full refund if the goods are faulty. As you've never managed to get the mouse to function properly, it's likely that a court would say that you've not 'accepted' the goods (in the legal sense).
Even if you reach the point where the law deems that you've accepted the goods, you still have rights under consumer protection laws. Although your right to a refund disappears upon 'acceptance' of the goods, you still have (for 6 months from the date of purchase) the right to have a faulty product either repaired or (more likely) replaced by the retailer. During this 6 month period there is an automatic legal assumption that any fault which develops was 'inherent' (i.e. present at the time of manufacture). So, you don't need to prove that you followed the charging instructions, the retailer is obliged to assume that the fault lies with the product.
For the sake of completeness (although it seems unlikely that it's relevant here), I'll add that your right have a faulty item repaired or replaced by the retailer continues for a total period of 6 years after purchase but, once the initial 6 months have passed, you might be required to prove that the fault was present when you purchased the item.
Just take the mouse & keyboard set back to the retailer and insist that the matter is rectified.
Chris
PS: From a technical viewpoint, I'll add that all rechargeable batteries need to be charged and fully discharged several times before they'll hold the maximum charge but it sounds as if you've already done this so it definitely seems as if you need to contact the retailer.
From the point at which you make a purchase up until the point where you are legally deemed to have 'accepted' the goods you have the right to obtain a full refund if the goods are faulty. As you've never managed to get the mouse to function properly, it's likely that a court would say that you've not 'accepted' the goods (in the legal sense).
Even if you reach the point where the law deems that you've accepted the goods, you still have rights under consumer protection laws. Although your right to a refund disappears upon 'acceptance' of the goods, you still have (for 6 months from the date of purchase) the right to have a faulty product either repaired or (more likely) replaced by the retailer. During this 6 month period there is an automatic legal assumption that any fault which develops was 'inherent' (i.e. present at the time of manufacture). So, you don't need to prove that you followed the charging instructions, the retailer is obliged to assume that the fault lies with the product.
For the sake of completeness (although it seems unlikely that it's relevant here), I'll add that your right have a faulty item repaired or replaced by the retailer continues for a total period of 6 years after purchase but, once the initial 6 months have passed, you might be required to prove that the fault was present when you purchased the item.
Just take the mouse & keyboard set back to the retailer and insist that the matter is rectified.
Chris
PS: From a technical viewpoint, I'll add that all rechargeable batteries need to be charged and fully discharged several times before they'll hold the maximum charge but it sounds as if you've already done this so it definitely seems as if you need to contact the retailer.
Consumer protection laws basically state that you shouldn't lose out due to having to get a problem remedied. Therefore, a retailer ought to refund the postage on a faulty item as well as refunding the value of the item itself.
If the eBay vendor is operating a business (as opposed to being a private seller) then he should refund the postage as well as the payment for the item. (Actually, the same probably applies to a private sale but it's often far harder to enforce your rights against a private seller). If the vendor won't agree to refund your postage costs, try using eBay's complaints procedure or contact Trading Standards. If possible, contact the Trading Standards office for the area where the vendor is based, rather than your local office. (Your local office might still be your first point of contact, however, as they'll be able to provide you with the contact details for the office which is local to the vendor).
Chris
If the eBay vendor is operating a business (as opposed to being a private seller) then he should refund the postage as well as the payment for the item. (Actually, the same probably applies to a private sale but it's often far harder to enforce your rights against a private seller). If the vendor won't agree to refund your postage costs, try using eBay's complaints procedure or contact Trading Standards. If possible, contact the Trading Standards office for the area where the vendor is based, rather than your local office. (Your local office might still be your first point of contact, however, as they'll be able to provide you with the contact details for the office which is local to the vendor).
Chris
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