bizarrely and illogically scanner problem

[tali122]

i have used my scanner before but uninstalled it many months ago , but today i re-installed it , did 3 scans and then tried 4th scan but bizarrely and illogically keep getting error messages "scanner not found please ensure it is connected" - but everything is fine and connected - how could it suddenly fail???? tried replugging , rebooting - but same "not found" - now i cant uninstall it either for another reinstall - what the hell is going on?????

[naz_nomad]

Is it a HP Scanjet?

[fo3nix]

Is it plugged into a USB hub? Try connecting it to another USB port, on the actual computer.

[tali122]

its a visioneer , no its not plugged into a hub either, but the pcs ports , ive even disabled my avirus in case that could be it - but nothing- confused

[fo3nix]

Try uninstalling any software that runs it, and perhaps removing the drivers for it (right-click My Computer, click properties, goto hardware tab, click device manager button, find your scanner, right-click it and click uninstall).

Once stuff has been removed, restart your computer and reinstall the drivers for it again. Ideally, download the latest drivers.