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Yes I do remember you trying to help me before but I still ended up getting the same result !
I think I may know what could have happened.When my husband bought the laptop we asked a computer engineer ,who has done work for us before,to set it up so I could use the broadband.Well,he started saying how good it was,and would I like this and that installed,and I just ended up saying "yes"!!! Well,if he is the one that installed the Office,that would solve at least part of the problem wouldn't it ?