problem with e-mail

[pollyspeed]

please help!!! i can access the internet no problem but when i try and get my e-mails the "receiving mail" box pops up telling me i have 10 new messages but only 2 appear.the computer keeps telling me im still receiving mail as if its trying to deliver the others but then i get a message saying no response from server and asking do i want to wait,so i click yes but this has been going on since yesterday now.when i click the "send/receive" icon it keepd delivering me the same 2 messages that it has alreday let me read (they are from a reputable source asda and the book club). same happens if i log out and back in - same 2 messages delivered again!! have tried freeing up disc space by deleting loads of stuff but to no avail either and have also tried sending messages to myself which it lets me do but then i dint receive them. please help!!!!!

[pug100]

Hi Polly,
You don't mention which type of e-mail you are using, web based such as hotmail or outlook?
I found with webmail that you can log in from one computer in the morning, read and delete some messages, but logging in later from a different pc the deleted messages reappear and read messages are unread.

[Cetti]

This has happened to me pollyspeed, for the last two days. I think the server gets clogged up (technical term!)

You can access your mail through your servers webmail and deleting all the rubbish until it appears freely.

[pollyspeed]

thanks for both your replies.im using outlook express virgin media.im not vert technical im afraid please could you tell me how to get into the web thingy you mentioned and how to delete the rubbish as havent a clue!!!! thanks in advance

[Cetti]

Hi polly!

This is the virginmedia help page with all you need to know on your webmail including access: http://help2.virginmedia.com/help/getContent.j spx?page=help_webmail_basics_whatitis

What I meant by clearing the rubbish was deleting any Spam and other unwanted stuff. See how you go after this.

[webdude]

It is almost certain to be a very large message which someone has sent you, and this often happens where people send photos from digital cameras which have been taken at high resolution. You haven't said which type of connection you have - is it dial up or broadband? Some ISPs set a maximum file size for emails over which you probably won't be able to receive the original mail.

[pollyspeed]

oh my god!!! thank you soooooo much!! someone had tried to send me an e-mail from some weird site and that was what was blocking everything else!! have now deleted and can send and receive e-mails with ease again.wouldnt have had a clue without you guys tho and would have spent about �50 on my mobile ringing tech support so thank you very,very much very much appreciated!! xxx

[Cetti]

Glad you've been sorted, polly ...you can relax now.