Hello, I'm like you and have Virgin Broadband and also had problems getting the correct router. I went through 3 different ones and got a computer expert in to set them up. They kept 'throwing out' my IP address which stopped me connecting to the internet, the only way to sort this out was to disconnect the router and get Virgin to reset the address. A few weeks ago I saw a Comet advert for a Belkin Router which stated for "Virgin Media customers only", it was Belkin N Wireless Router F5D8233uk4. I got myself one, set it up myself !! and it's working fine.