Sky HD

[fourteen85]

I have been a sky customer for many years and have just arranged to have an upgrade to HD, do you have to be connected to a phone line if it is an upgrade or is that just for new subscribers to Sky?

[dog breath]

only thing phone line does is get movies pay per view. /But they send test messages to your box through phone line. if not connected they will ask you why not.

Hope this helps

[cheater99]

the contract for sky + and HD require a phone connection.However once the installer has gone it may become disconnected. sometimes they do a callback to check and write to ask why it is not connected, to which some may respond that it was disconnected by accident.they will ask you to prove it is reconnected with a callback.
the phone line has no functional purpose other than box office ordering and some online services such as buying/betting etc. updates are over the air.

[fourteen85]

Thanks for both your replies, trouble is we do not have a phone line anywhere near the room where it will be fitted and certainly do not want trailing cables over the carpet, I will have to see on the day whether the engineer will fit it or not

[dog breath]

dont worry dude get the guy who installs it to use his extension lead! Then you have to call sky and tell them that you had to disconnect the phone..........

[Whiskery Ron]

Sorry to appear thick,but if as you say you've been a sky customer for many years,your original sky box must have been connected to a phone line(it's one of the requirements of the sky contract)so why can't you connect to the HD box?

[WoWo]

they don't need to be connected to the phone line to activate anything, despite what they tell you. I know this because I have it installed and it's never been connected to the phone line.

When they installed it they didn't bother going to the trouble of actually authorising the card, (I wasn't in at the time). I think phoned them up and they said it wasn't a problem and enabled it anyway.

[Mattk]

depends on the package but with mine i have to have all boxes connected to the phone at all times. if not you will receive written warnings and then be cut-off until you reconnect.

[cheater99]

when you first get connected to your specially subsidised install and supply, you are contracted to the phone line for the first 12 months only with a standard box . sky plus and Hd are different in that they insist it be connected all the time.
I am an independent sky installer and in the early days they were quite slack on authorisng by phone,just get people connected !! however it has become more difficult to take that short cut to the point that they will not 95% of the time connect the card without a callbacK which is a real pain.
As someone else advised , the best way is to put in some temporary phone extension in before the instal date and tell the installer that BT are putting a line in tomorrow or something.
As someone who fits these things I can sypathise as sometimes it takes what seems like forever to get a successful callback.
the other dodge is to get the one for all wireless telephone extension kit ( no wires) but they are about �60 a pair but do the job in an instant.

[fourteen85]

Thanks for all your replies, Whiskery Ron, we have moved house since the first install and now no close phone socket

[fourteen85]

Cheater 99, could you elaborate on what this wireless telephone thing is please

[ACtheTROLL]

http://www.xtendedplay.co.uk/rtx-wireless-phon e-jack-line-extension-kit-dect-extender-prodid -155.html