any ideas

[sprayer]

My broadband is with Virgin Media, the problem i have is
when im connected to the internet a message is displayed saying *your ISP has unexpectedly terminated your connection, please re-connect* which i do but it only lasts for about 10 mins. then does it again, it takes so long to get through to Virgin on the phone i wondered if any body new why this happens and a quick fix...

[Ethel]

Try switching everything off at the plug - modem, router (if you have one) and pc(s).

Wait a couple of minutes and turn back on in this EXACT order:

Modem - wait 30 seconds
Router - wait...
Pcs

This often 'resets' everything and cures hiccoughs. Give it a go before delving in to anything else

[sprayer]

Thanx Ethel I have tried all of that the modem and router appear to be ok as the computer shows *Connection Streghth excellent* the problem seems to be that virgin cut your connection if there has been no activity for a few mins.
so its ok if you are downloading stuff but when you stop and want to send an email or connect to another site you have to re-connect all over again...

[Ethel]

The connection strength you refer to is simply your pc to the router. You'd get that even if the modem was switched off.

I am wondering if you have some some sort of 'idle disconnect' setting somewhere.


*thinking*

[sprayer]

Thanks everyone for your answers I will give them a go and see what happens as the way it is at the moment it's driving me up the wall !! Cheers....