Outlook express problem

[Diane1954]

My computer kept saying updates available,I kept ignoring it and just prssing cancel.Eventually I decided to press update.Since then I have had loads of problems,most of which I have sorted,but,Outlook express will not work. It opens and says it is working on line but will not send or receive e mails. Has anyone any suggestions? I have anothere mail address on yahoo which works perfectly but I need the outlook one for my business.

[Buenchico]

Outlook Express has a nasty habit of 'losing' your account details.

First, make sure you know the POP3 amd SMTP server addresses for your ISP (or other email provider, if appropriate). They'll be listed on the appropriate website or, if you're with one of the UK's main ISPs, you should be able to find the details listed here:
http://www.idl.uk.com/email/isp_settings.htm
and/or here:
http://www.kitz.co.uk/isp/dns.htm

Then open Outlook Express.
Go to Tools > Accounts > Mail.
If you've only got one email account, it should already be highlighted. Otherwise click on the account name to highlight it.
Click 'Properties' and the 'Servers'.
Check that the POP3 and SMTP addresses are correct. (If not, change them).
Check (and change, if necessary) the account name.
Delete and retype your (asterisked) password.
Click 'Apply', 'OK' and 'Close'.

If that doesn't work, try completely deleting your account and then creating it again. To do so, follow the instructions above but, instead of clicking on 'Properties', choose 'Remove' instead. Once you've deleted the account, select Add > Mail and set up your account by following the instructions in the wizard.

Chris

[Diane1954]

Thanks very much. I use pipex and never had any trouble for years (literally) but since they got taken over by tiscali I seem to have had one problem after another (which is why I didn't go to tiscali in the first place) I think I'm going to delete everything and start again. Anyway thanks again

[Diane1954]

Thought you might like to know I tried your advice nothing changed.I ended up taking it to be repaired.It cost me �30.00 but everything is fine now,Thanks for your help