Computer Problem!

[Scooop]

My Computer Keeps saying please close down the system as there's a problem with it, and the screen goes all blue with loads of writing on it, has anyone got any simple advice for me to fix it please?  PS It happens about 3 times a week.

[j2buttonsw]

It is called the blue screen of death and there are lots of reasons for it: failing hard drive, failing memory (RAM), poorly written device driver, poorly written application or a virus are 5 such reasons. Sometimes it may give you an indication as to the problem (eg usbhub.sys has caused an exception in etc etc means that the usbhub.sys file probably needs updating).

[Scooop]

Cheers for letting me know what it is, but have you got any idea's how i go about taking the next step as i really am clueless about how to go about it, i'm on windows xp if that's any help, cheers.

[Clanad]

I'd give you the Microsoft Windows XP help cite URL, but obviously that won't assist you since you can't get on the machine.  You do have the restore CD set that came with the machine, don't you?  You need to run the restore and reinstall XP.  You'll lose all data, though.  You did back up important information, didn"t you?

[Scooop]

Well unfortunately ive only had my laptop a year and at the time of getting it, a mate of mine who now lives in Cyprus sorted it all for me, so basically i havent got a clue about the damn thing to be honest, so any advice would be great, you will have to explain it to me like i'm a 2 year old though as its to complecated already for me, thanks and hopefully you can sort it for me, lol. cheers.