BT Master Socket Ownership

[gumboil]

I'm trying to find a link to a BT, Openreach or telecom regulator website to confirm that the BT Master Socket in domestic premises is the responsibility of BT or their appointed agents.

Apparently, such a link was available on the Openreach website at one time, but all I get now is a 404 error. I've also tried looking on the websites of other UK telecom operators with very little joy.

It's the box itself I'm concerned about here not so much the wiring. I know that the Master socket concerned was fitted by BT and furthermore, it bears the BT logo. These BT master sockets are impossible to acquire by the general public as I understand it.


Many thanks

[ll_billym]

It's in the Ts & Cs here:

http://www.productsandservices.bt.com/consumer Products/dynamicmodules/pagecontentfooter/page ContentFooterPopup.jsp?pagecontentfooter_popup id=13408#TSST

Do a search for socket.

[ll_billym]

My housemate works for Openreach and has confirmed this also.

If it is proven that you caused a fault though then you will be charged for fixing it.

[ACtheTROLL]

nte 5 must have the operator's logo on it

if no logo - probably illegally installed by cowboy

[gumboil]

ll_billym, I'm immensely grateful to you and your partner. I've been in dispute with my telecom company over this who claim they are only passing on the charges charged to them by BT.
The engineer told me that the repair would not be chargeable as I asked him about it before he started work. Subsequently, the telecom company told me that the engineer had no authority to tell me anything about charges. The telephone company had complained to BT about him and his line manager at BT Openenreach had apparently "discussed the issue with him".
My argument is that the engineer was the best placed person to confirm the fault was not caused by me - which he did - and not some faceless individual at a BT billing centre. IIf customers can't accept the word of a BT Openreach engineer, who else are they to trust?
Anyhow, would your partner have any other knowledge of websites that could support my case?

Thank you again.

[gumboil]

ACtheTROLL thanks. As I said, the socket did have the BT logo on it. I'm not sure what you mean by "operator" as surely it's up to the householder who he chooses as his telecom company?

[ACtheTROLL]

I must start reading all the words

operator = company providing line
round here lots of ntl ones

but if iy has the bt logo it must be their box

however ... the idea of master socket is that it's an isolator
http://www.buzzhost.co.uk/nte5.php

by removing the bottom of the plate you'll find another plug which is connected directly to the outside cable.

so by plugging in there you are removing the inside wiring

if its ok the fault is the inside wire (your responsibility)
if faulty - it's outside - and theirs

[gumboil]

Thanks ACtheTROLL.

[ll_billym]

It is down to the Openreach engineer in a lot of cases to decide whether they think the fault was caused by the customer and if so charges apply.

The customer in this case is not you, it is your telecom company and as such the BT engineer cannot categorically say that you personally will not be charged (as BT themselves do not charge you) but they should be able to tell you if they will be levying charges against the job to your telecom company. If so then the likelyhood is that your telecom company will pass these charges on to you. This however does not stop the engineer saying one thing and doing another.

Your best bet is to find out exactly what the fault and the suspected cause were (in writing) and take it from there. The nub of the issue isn't what anybody said to anybody else or who owns what, it is whether you personally are deemed to have caused the fault or not.

As I said before, just because BT own the network up to your master socket does not mean that they have to fix faults free of charge if they think you caused the fault.

[PrettyAna80]

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