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[marykate]

hi everytime i try to log into my bank account online when it asks me to enter my date of birth I keeping getting 'marlett' font instead of ddmmyy in the drop down boxes.

has anyone else had this problem is it my pc settings is it the website,

It is very frustrating as i keep getting my access blocked and cant get at my money. the bank keeps telling me its me i have tried logging on at a different computer and still get this

thanks

marykate

 

 

[stoo_pid]

Hi marykate.  I've not come across this problem before I'm afraid but if you're getting exactly the same problem on two different PCs then the problem almost certainly has to either be with their website or your specific account settings.  (Either your bank internet helpline aren't bothering to follow basic troubleshooting procedures or they don't believe you when you say it's happening on 2 different PCs.)

Do you know anyone that uses the same bank as you?  If so get them to access their account online using your PC.  If they can access their account OK then you have the evidence you need to go back to your bank.  (If they can't then the bank may have a point but it could still be down to the Windows operating system or the version of browser you're using - the bank should give you the minimum specifications needed to use their site.)

If you don't know anyone that uses the same bank then I would still go back to your bank & ask them to explain to you how it could possibly be you causing the problem if you're getting exactly the same symptoms on two different computers.  You have my sympathies though - if they're anything like my bank internet no-bl00dy-help-at-all-line you probably feel like you're banging your head against a brick wall.  Good luck!

 

[marykate]

Hi stoo-pid thanks they tell me it is my settings but i cant get them to pin point anything which i can adjust. they have admitted that others have had this problem. but i would be grateful if you could advise if there are any setting which i can adjust to resolve this problem. thanks for your suggestions marykate

[stoo_pid]

sorry marykate - got no idea what settings you should have.  Ask your bank for the minimum specifications for using their internet banking & which settings are required.  If the problem occurs on any PC you use that means its not a problem with your PC settings but with your account settings - which your bank are responsible for.

If other customers have had the same problem then really they should be working to find a solution.  If they can't/won't be @rsed that says a bit about what they think of their customers.  If it comes to that it might be worth looking into switching banks (and letting your current bank know this).