Computer Problems

[molliemoo]

Not really sure how to explain this but here goes :

When i first turn on my pc and log on to my user (XP) i get to my desktop and and i get a solution centre thing come up saying cannot find and to insert disc and try again.
I have no idea what it is for and just have to keep pressing cancel until it disappears but any ideas how i can stop it doing this or how to find out what it is looking for?

Hope that makes sense to someone

Thanks in advance

[VHG]

Is it definately the "solutions centre" or could it be the security centre?

Windows has a security centre.

Have you, or someone else, maybe tried to install a program from a CD?

It sounds like the sort of message where a product has been installed from CD, and maybe the installed failed.

It sounds as though maybe the install is trying to carry on the install process, and looking for a file on the CD to continue the install.

[molliemoo]

hi VHG, thanks for taking the time to respond.
it is definitely solutions and not security.
How can i find out what has not installed properly? is this possible?

[rojash]

"How can i find out what has not installed properly?"

Well, the first step would be to post the exact wording of the message in its entirety, including the caption in the title-bar of the message window.

[molliemoo]

thanks Rojash
Firstly a box comes up saying -
Solution Centre
The feature you are trying to use is on a CD Rom or other removable disk that is not available. Insert the solution centre disk and click ok.
As i do not have this disk i just exit or cancel and then another box comes up saying -
Try the installation again using a valid copy of the installation package "solutioncentre.msi"

I don't really understand what it is - i defintely do not have a disk for "solution centre"

Is it possible to stop these messages?

It tells me this before i have done anything - just as soon as i log on.

It does it twice

TIA

[rojash]

Have you got an HP all-in-one printer by any chance? Or maybe an HP Scanner?

If so, when the message comes up, try inserting the CD that came with your device.

If not... we'll have to try something else :-)

[VHG]

I have searched the internet for "solutioncentre.msi" and they all seem related to a HP printer (I guess that is what rojash did).

Try reinstalling any software that came with your HP printer, and if that does not work try downloading the latest version of the software from the HP support web site.

[molliemoo]

thanks so much guys

was HP !! put disc in when message came up and clicked ok. seems to have sorted it.

very grateful, thanks :)