email freezing

[lynbrown]

For the past few days, each time I reply to an email, it freezes and I cannot move onto another email or close the window. I have to pull the plug and restart. What wrong? All help appreciated.

[smith134]

If you are using outlook Express. It might be possible that problem in your identity ,try to make a New Identity.
> In Outlook Express Create a New Identity
Export your e-mail and news accounts in Outlook Express so you can import them into a new Identity:
On the Outlook Express Tools menu, click Accounts
Click the Mail tab and select the default account
Click the Export button and select a location to send the exported file. Make sure the extension for the exported file is �iaf� (for Internet account file)
Repeat steps a through c for all mail accounts
Click the News tab and repeat steps a through c for all news accounts
After all mail and news accounts have been exported, click Close.
On the File menu, click Identities, and then click Add New Identity.
Type a Name for the new Identity, and then click OK.
Click Yes to switch to the new Identity.
Click Cancel to close the New Account wizard. If you are prompted to import settings or messages, select �Do not import at this time� or select Cancel.
Click Accounts on the Tools menu.
Click the Import button and select the first *.iaf file from step 1. Repeat until all accounts have been imported.
Import the mail messages from your old Identity:
On the File menu, click Import, and then click Messages
Select Microsoft Outlook Express 6 from the list of programs, and then click Next
Select the name of the Identity to import, and then click OK.