New mobile not working... HELP! I paid good money for it!

[clipclop1]

Am on Virgin network, currently using a Vodafone phone that decided to not work... so have bought a new phone, that came with an O2 sim that i dont intend to use.... But my new phone says my current Sim (Virgin) is an 'incorrect sim'... why is this happening? I thought u could just pop any sim card into a phone and away you go....??????

[VHG]

Some phones are "tied" to a particular network (particularly if they sold you a cheap phone to get you to sign up).

Your phone may be locked to one network or another, does it have a providors name printed on the actual phone (Vodaphone or whatever)

[clipclop1]

no it doesnt which i thought was weird as the one that broke is Vodafone.... n iv been using Virgin with it.... grrrr! lol do u think i can ring them to sort it or iv gotta go with the new sim?

[Giggsie]

you can get it unlocked to any network then you can use any sim card.

[clipclop1]

Do u know how much it would cost to get it unlocked???

[snags]

About a tenner from either ebay or your local market phone stall...